Privacy Policy

Last updated: September 2025

At MyTutor-Link, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website MyTutor-Link and our tutoring services.

1. Information We Collect

  • a. Information You Provide:
    • Account Data: Name, email address, password, date of birth (for age verification).
    • Profile Data (Tutors): Educational background, qualifications, work experience, photo, video introduction, subjects offered, and hourly rate.
    • Profile Data (Students): Grade level, subjects of interest, learning goals.
    • Booking Data: Details of scheduled tutoring sessions.
    • Communication Data: Messages sent to Tutors/Students through the platform, and communications with our support team.
    • Payment Data: We do not store full credit card details. Payment information is processed securely by our third-party payment processors (e.g., Stripe, PayPal).
  • b. Information Collected Automatically:
    • Usage Data: IP address, browser type, device information, pages visited, time spent on pages, and other diagnostic data.
    • Cookies and Tracking Technologies: We use cookies and similar tracking technologies to track activity on our Site and hold certain information to improve user experience. You can instruct your browser to refuse all cookies.

2. How We Use Your Information

  • Create and manage your account.
  • Facilitate connections between Tutors and Students.
  • Process payments and send booking confirmations.
  • Communicate with you (e.g., support, updates, promotional offers*).
  • Improve, personalize, and optimize our Site and Services.
  • Analyze trends and user interactions.
  • Ensure safety and security and prevent fraud.

*You can opt-out of marketing communications at any time.

3. Legal Basis for Processing (GDPR)

  • The performance of a contract with you (providing the Services).
  • Your consent (e.g., for marketing emails).
  • Our legitimate interests (e.g., site security, analytics, improvement of our services).

4. How We Share Your Information

  • Other Users: Tutors see Student names and booking details. Students see Tutor profiles.
  • Service Providers: Trusted third parties who assist us (e.g., payment processors, cloud hosting providers, analytics services, customer support software). They are contractually obligated to keep your information confidential.
  • Legal Requirements: If required to do so by law or in response to valid requests by public authorities.
  • Business Transfers: In connection with a merger, sale, or acquisition of all or a portion of our assets.

We do not sell your personal information to third parties.

5. Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this policy, or as required to comply with legal obligations, resolve disputes, and enforce our agreements.

6. Your Data Protection Rights

Depending on your location, you may have the right to:

  • Access and receive a copy of your personal data.
  • Rectify inaccurate or incomplete data.
  • Request erasure of your personal data ("right to be forgotten").
  • Restrict or object to our processing of your data.
  • Data portability.
  • Withdraw consent at any time, where we relied on consent to process your data.

To exercise these rights, please contact us at [Your Contact Email].

7. Children's Privacy (COPPA)

Our Service is not directed to children under 13. We do not knowingly collect personal information from children under 13. If we learn we have collected such information, we will delete it immediately. If you are a parent or guardian and believe your child has provided us with information, please contact us.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We will ensure appropriate safeguards are in place to protect your data in accordance with this policy.

9. Data Security

We use administrative, technical, and physical security measures to protect your personal information. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee its absolute security.

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last Updated" date.

11. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at: [Contact……………………………………………………. Email/Address:………………………………………………. ]